This Shipping Policy applies to all orders placed on Hale Path Packaging for delivery within the United Kingdom.
1. Processing Time
All custom packaging orders are processed after proof approval.
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Standard processing time: 7–10 business days
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Complex or bulk orders may require additional time (we notify you in advance)
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Orders are not processed on weekends or public holidays
2. Shipping Methods & Delivery Time
We offer reliable UK-wide shipping through trusted courier services.
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Standard Shipping: 3–5 business days
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Express Shipping (optional): 1–2 business days
Delivery time begins after production is completed.
3. Shipping Costs
Shipping costs are calculated based on:
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Order weight
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Box dimensions
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Delivery location
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Selected shipping method
Shipping charges are displayed at checkout before completing the order.
4. Order Tracking
Once your order ships:
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A tracking number will be emailed to you
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Tracking usually becomes active within 24 hours
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You can track the shipment through the courier’s website
5. Failed Delivery / Address Issues
Customers are responsible for providing a complete and accurate delivery address.
If the courier cannot deliver due to an incorrect address:
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The order may be returned to us
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Re-delivery charges may apply
6. Damaged Parcels During Delivery
If your parcel arrives damaged:
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Report the issue within 48 hours
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Provide photos of the damaged package
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We will assist with a replacement or claim based on courier assessment
7. Contact Us
For shipping-related questions:
📧 sales@halepathpackaging.com
📞 01213186768